4crickex Privacy Policy –
Your Data Is Safe With Us

4crickex is an online Sports Betting and gaming platform operated for users in Bangladesh. This privacy policy explains how 4crickex collects your personal information, why it is collected, and how it is kept secure.

This Privacy Policy applies to the 4crickex website, mobile site, and any applications launched in the future. By creating an account or using the platform, you are considered to have accepted this Privacy Policy.

We believe transparency is the best policy. That's why 4crickex's Privacy Policy is written in plain language anyone can understand. If you have questions, reach us at support@4crickex.bet.

4crickex only collects information necessary to provide our services. Requesting unnecessary data goes against our policy. A full breakdown of what we collect is outlined below.

We never store your full bank account number or card CVV. Payment details are processed directly on our payment partner's servers.

4crickex uses your data only for the specific purposes it was collected for. We never use your information for anything you haven't consented to.

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity through KYC (Know Your Customer) checks.
• To provide customer support and resolve issues.
• To send you information about bonuses, promotions, and rewards (with your consent).
• To operate Anti-Money Laundering (AML) and fraud prevention measures.
• To implement responsible gaming policies and identify at-risk behaviour.
• To meet legal obligations and cooperate with regulatory authorities.
• To improve platform functionality and enhance the user experience.

4crickex never sells your personal data to third parties. However, limited information may be shared with trusted partners in certain specific circumstances.

• Payment Processors: Payment gateway partners including bKash, Nagad, and Rocket only receive the information needed to complete a transaction.
• Identity Verification Service: Trusted third-party verification services may be used for the KYC process.
• Legal Authorities: Data may be disclosed to courts or government authorities when required by legal obligation.
• Anti-Fraud Organizations: Data may be shared with regulatory bodies for the prevention of fraud and money laundering.
• Technology Service Provider: Technology partners providing server hosting and security services — all operating under strict confidentiality agreements.

4crickex uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience. The cookies we use include:

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

4crickex retains your data only for as long as necessary — we do not keep it longer than required. Our general policy is:

• Account Information: For the duration of your account and a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: 7 years (in compliance with financial regulations).
• KYC Documents: 5 years after account closure.
• Customer Support Contact: Up to 3 years.
• Betting History: For the duration of the active account and 3 years after closure.

Once the retention period expires, data is securely deleted or anonymized in accordance with international data protection standards.

As a 4crickex user, you have important rights over your personal data. To exercise any of these rights, contact us at support@4crickex.bet.

• Right to Access: You have the right to know what information we hold about you and how we use it.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of data that is not required to meet legal obligations.
• Right to Portability: You may request a copy of your data in a structured, readable format.
• Right to Object: You may object to certain types of data processing.
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.

4crickex is strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Age is verified at registration and date of birth is confirmed during the KYC process.

If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their child's information has been collected, please contact us immediately at support@4crickex.bet.

4crickex employs industry-standard security measures to protect your data. While no online platform can guarantee absolute security, we continuously work to strengthen our safeguards.

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): OTP-based account security protection.
• Firewall & DDoS Protection: Secure infrastructure at the server level.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection practices.
• Suspicious Activity Monitoring: Automated 24/7 monitoring systems are always active.

4crickex may update this privacy policy as needed. When changes are made, we take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, notice will be sent to your registered email or posted on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not wish to accept the updated policy, you may request to close your account.